Shipping & Returns

For quick, accurate delivery, follow these tips when filling in your address: Make sure your billing address and phone number match what your credit/debit card company has on file, if you are using credit/debit card for purchase. Enter your full first and last name in the delivery address.

Inside Dubai Delivery Charges 25 AED & Outside Dubai Delivery Charges as per the Distance as well as the estimated date of arrival. All deliveries are subject to stock availability. The free shipping offer does not apply to:

• Some large items that require Scheduled Delivery
• Items or locations that require special permission for access

Based on the shipping country, the delivery time may change, however, most orders are delivered within 3-5 working days. A shipping quote is provided once all address details are given during checkout. While this quote is accurate almost all the time, we reserve the right to amend this based on the size and weight of the actual shipment. If there is any difference in the shipping quote, customers are informed about it before the order is processed. Customers have a chance to amend/cancel the order as required before the order is dispatched from our warehouse. gameshop.ae reserves all the right to ship your order by means of air and land depending on the easiest and fastest way possible to deliver your order. Such cases vary depending on the country of destination’s requirements, customs, and more. All items are dispatched the same/next day from our warehouses after the order is processed.

To claim for a Return, please read all terms & conditions carefully. gameshop.ae has the rights to refuse a return / refund / exchange request. Please make your request for “return” or “damaged items on delivery” or “missing” items within 8 hours of receipt of merchandise. The following below conditions will apply:

Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on gameshop.ae. Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account (in case of Pay on Delivery orders).

• Customer can claim for Refund for the purchased Product(s) within 3 days from the date of receiving the Product(s).
• After the 3 days of the delivery, Product(s) can only be refunded as per the Refund Policy.
• Physically damaged and/or missing Product(s) will only be considered if reported at the time of delivery.
• The Amount will be credited to your account within 5-7 business days.
• Amount of the Return only covers the amount of Product(s) purchased.
• Shipping and payment processing charges are non-refundable.

• Customer can claim for Return for the purchased Product(s) within 3 days from the date of receiving the Product(s).
• After the 3 days of the delivery, Product(s) can only be repaired as per the Repair Policy.
• Physically damaged and/or missing Product(s) will only be considered if reported at the time of delivery.
• Amount of the Return only covers the amount of Product(s) purchased.
• Shipping and payment processing charges are non-refundable.
• If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.

Once an order is confirmed via email, gameshop.ae not only reserves the physical product for you in the store/warehouse but also the price of that product at the time of the reservation. This means if the price goes up between the time your reservation is confirmed and the time you arrive at the store, you’ll still pay the price of the item when the reservation was confirmed.

If you decide to cancel the order, please do so as soon as possible. You can cancel the order within 8 hours. Please notify us by email at info@gameshop.ae. If you could let us know the reason for cancellation, we are happy to improve our service better. Refunds will be done only through the Original Mode of Payment.